Privacy Policy

Effective Date: September 25, 2026

RM Appliance respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting appliance-repair services, scheduling an appointment, contacting us, or communicating with us by telephone, email, web chat, or text message.

This Privacy Policy explains what information we collect, how we collect and use it, when it may be disclosed, and the choices available to you.

1. Information We Collect

We may collect the following categories of personal information:

  • Name

  • Telephone or mobile phone number

  • Email address

  • Service address

  • Billing address

  • Appliance type, brand, model, condition, and reported problem

  • Appointment and service-request information

  • Communications sent to or received from us

  • Estimates, invoices, service records, and warranty information

  • Payment and transaction information

  • Website-form submissions

  • SMS opt-in and consent records

  • Email-marketing preferences

  • Internet Protocol address

  • Browser, device, and operating-system information

  • Website activity, referring pages, and analytics information

  • Cookies and similar online identifiers

  • Any other information you voluntarily provide

We do not intentionally collect sensitive personal information unless it is reasonably necessary to provide a service you requested.

2. How We Collect Information

We may collect information when you:

  • Complete a website contact form

  • Request an appliance-repair appointment

  • Request an estimate or callback

  • Call or email our business

  • Send us a text message

  • Use our website chat service

  • Communicate with a customer-service representative or technician

  • Make a payment

  • Submit feedback or a review

  • Subscribe to promotional communications

  • Browse or interact with our website

We may also collect limited technical and website-usage information automatically through cookies, analytics tools, server logs, and similar technologies.

3. How We Use Your Information

We may use personal information to:

  • Respond to questions and service inquiries

  • Schedule, confirm, modify, or cancel appointments

  • Dispatch technicians

  • Provide appliance diagnosis, repair, maintenance, and related services

  • Prepare and communicate estimates

  • Send technician-arrival and appointment updates

  • Process payments and issue invoices or receipts

  • Maintain service and warranty records

  • Provide customer support

  • Communicate about an active or completed service request

  • Send follow-up messages and request customer feedback

  • Protect against fraud, misuse, or security incidents

  • Maintain and improve our website and services

  • Comply with legal, regulatory, accounting, and recordkeeping obligations

  • Send marketing communications when legally permitted and when the recipient has provided any required consent

4. How We Share Information

We do not sell or rent personal information.

We may disclose information to service providers that perform necessary business functions on our behalf, including:

  • Website hosting and maintenance

  • Appointment scheduling

  • Customer relationship management

  • Payment processing

  • Email delivery

  • Telephone and SMS delivery

  • Website analytics

  • Data storage and security

  • Accounting, legal, or professional support

These service providers may process information only as reasonably necessary to perform services for My Home Solution and are not authorized to use customer information for their own independent marketing.

We may also disclose information when required by law, court order, subpoena, government request, or when reasonably necessary to protect our rights, customers, employees, property, or the public.

5. SMS Privacy and Non-Sharing Statement

No mobile opt-in information or text-message consent will be shared with third parties or affiliates for marketing or promotional purposes.

SMS consent and mobile phone numbers will not be sold, rented, or provided to third parties or affiliates for their own marketing purposes.

Information may be processed by telecommunications and messaging service providers solely to deliver and operate the text-messaging services requested by My Home Solution. Those providers are not permitted to use the information for their own independent marketing.

6. SMS Consent and Messaging

If you expressly consent to receive SMS messages from My Home Solution, you agree to receive text messages related to:

  • Appointment confirmations

  • Appointment reminders

  • Technician arrival notifications

  • Scheduling and rescheduling

  • Service-request updates

  • Estimates and invoice notifications

  • Customer-support communications

  • Follow-up messages concerning requested or completed services

  • Promotional offers only when you have separately consented to receive promotional messages

Message frequency may vary based on your requests and interactions with us. Message and data rates may apply.

Reply STOP to opt out of text messages. Reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchasing any products or services.

After you reply STOP, we may send one final message confirming that you have been unsubscribed. You will not receive additional SMS messages unless you later provide new consent, except where a message is legally permitted or necessary to address an immediate request initiated by you.

7. How SMS Consent Is Obtained

We obtain SMS consent through affirmative customer action. Depending on the communication method, a customer may consent by:

  • Selecting an unchecked SMS-consent checkbox on a website form

  • Submitting an online appointment or callback request that contains the required SMS disclosure

  • Expressly requesting or agreeing to receive text messages during a telephone conversation

  • Initiating a text-message conversation with My Home Solution

  • Providing written consent through another clearly disclosed method

Simply entering a telephone number does not, by itself, constitute consent to receive recurring promotional text messages.

We maintain records of SMS consent when reasonably required for compliance and business operations.

8. Email Communications

We may send transactional or service-related emails concerning appointments, estimates, invoices, warranties, support requests, and services requested by the recipient.

Promotional emails will identify My Home Solution as the sender and will provide a clear method for unsubscribing. Recipients may opt out of promotional emails by using the unsubscribe instructions contained in the email or by contacting us.

Opting out of promotional emails will not prevent us from sending nonpromotional messages necessary to complete or administer a requested service.

Commercial emails must include an opt-out mechanism and a valid physical postal address under the CAN-SPAM Act. Add your valid business mailing address to this policy and to any commercial marketing-email template before sending marketing emails.

9. Cookies and Analytics

Our website may use cookies, pixels, analytics services, and similar technologies to:

  • Operate website functions

  • Remember preferences

  • Understand website traffic

  • Measure advertising or campaign performance

  • Identify technical issues

  • Improve website content and usability

You may restrict cookies through your browser settings. Disabling cookies may affect certain website functions.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and warranty records, comply with legal obligations, resolve disputes, enforce agreements, and protect legitimate business interests.

Retention periods may vary depending on the nature of the information and the reason it was collected.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.

12. Your Privacy Choices

Subject to applicable law, you may request that we:

  • Provide information about personal information maintained about you

  • Correct inaccurate information

  • Delete certain personal information

  • Stop sending promotional email

  • Stop sending SMS messages

  • Update your communication preferences

To opt out of SMS messages, reply STOP.

To request assistance with SMS messages, reply HELP or contact us using the information below.

13. California Privacy Rights

California residents may have privacy rights under applicable California law. The availability of specific rights may depend on whether the relevant law applies to our business and the nature of the information involved.

You may contact us to request access to, correction of, or deletion of personal information. We will evaluate and respond to verified requests as required by applicable law.

14. Children’s Privacy

Our website and appliance-repair services are intended for adults. We do not knowingly collect personal information from children under 13.

15. External Websites

Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those websites. Review their policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The revised policy will be posted on this page with an updated effective date.

Continued use of the website after an update constitutes acknowledgment of the revised policy to the extent permitted by law.

17. Contact Us

For privacy questions, communication preferences, or requests concerning personal information, contact:

RM Appliance
 Email: rmappliance11@gmail.com
 Mailing address: 6829 Lankershim Blvd Unit 106, North Hollywood, CA 91605
 Telephone: (818) 432-3332